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On June 29th, 2009, CSS Leaders Team met for a kickoff meeting. Please see the kickoff meeting notes for a complete run-down of meeting objectives, logistics, future topics, etc. Special Note on FacilitationGoing forward, there will be a rotating responsibility for facilitating the meetings. Please review the Facilitator Schedule and adjust any personal conflicts that may exist. This schedule is no longer in effect. See 12/9/09 meeting notes for details. |
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On July 22nd, 2009, CSS Leaders began a three-part series of meetings on the topic of IS&T's Core Products and Services. We began with "The Great Debate: Core Services," pitting Barbara and Oliver on opposing sides of the question of whether you need to define "Core". Please review and comment on the core services debate notes for a rich point/counterpoint from Service Desk veterans. On August 5, 2009, CSS Leaders continued the discussion by asking what the Guiding Principles should be when determining what IS&T's core services are/should be. In the end, we agreed that the April, 2009 "Responsibilities of IS&T" document best defines IS&T's mission and charter, and is the best guide for this work going forward. We will use this document, and the previously published draft of Core Products and Services, when we meet on August 19th, 2009. Please review and comments on the rough draft notes from that meeting. |
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