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Prototype Third Iteration User Feedback
User 1:
- Have more text for the question headers
- Wasn't clear that the Answered, Urgent, Questions are buttons
- Feedback needed for buttons for three answered, urgent, questions
- If Paul is a friend, unclear whether to press family and friends icon or video chat icon
- How can I tell if someone is not online?
User 2:
- Are there more unanswered questions if I go to the next page?
- And I have to go through all the pages to make sure there are unanswered buttons?
- Question about button for "Answered", "Urgent" and feedback when the buttons are pressed
- If Paul is a friend, unclear whether to press family and friends icon or video chat icon
Prototype Third Iteration Observations
Users had two main critical issues in this third iteration: ordering/filtering of questions, and wondering why video chat with Paul, a friend, doesn't go through the main friends and family tile. We plan to clarify the ordering and filtering of questions by providing more feedback for buttons and more text, as well as simplifying filtering behavior. In addition, we are planning to update the Family and Friends tiles so each tile represent a discrete task, rather than overlapping areas to minimize confusion.
Prototype Third Iteration Analysis
In summary, feedback from usability tests from the third iteration concluded that the design is more balanced between functionality and ease of use. Although there are two consistent points of confusion for users, this still indicates confusion is greatly reduced from the first and second iterations, where users had questions regarding many aspects of the user scenarios.