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B. Dan and I are experienced professionals and we work very quickly and efficiently so with the exception of virus infections and computer setups it rarely takes us the entire time block to address, resolve, or forward issues along to IS&T for further investigation. We will follow up with clients or IS&T for more complicated standing issues.
C. During short weeks where sections may be closed and students and staff are on vacation like the week between Christmas and New Years, support blocks will be suspended as we go to an on call model. All requests for support during this time can be emailed directly to us.
II) IT LIAISONS
It will be the job of the section LIAISON to track requests for IT assistance in their sections and prioritize them for us when we get onsite. You know your people better than we do, so if there's a support issue that's more important, please let us know so we can assist those users first. So far we’ve been able to address, forward to IS&T, and/or resolve ALL tech issues that the liaisons have brought to our attention.
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