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It is ALWAYS OK to email QUESTIONS to us. If you're not sure whether something can wait, email us. If you have a question about a problem that you think you can resolve yourself, definitely email us if you're not sure or you need advice. Questions are always welcome and we firmly believe from practice that educated users are the best users. Never be afraid to ask questions. There are no dumb questions.
VI)
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Liaisons will send a request ticket to shass-tech@mit.edu . This is done to ensure that requests don’t get missed or lost and everyone is in the loop.
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Examples
Some examples of the time it takes to perform tasks:
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