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- Quit out of all of your applications.
- Remove all old version versions of Adobe Reader (earlier than version 10). The current version of Adobe Acrobat Reader is XI.
- Make sure you are running the latest version of Firefox for Organizations. If you're not sure, download the latest version and install it. On a Mac, you may need to delete the old version of Firefox out of the Applications Folder (Mac) first. In Windows 7 go to Control Panels -> Programs and Features to uninstall Firefox. Choose NOT to remove any user information for Firefox if asked. We want to keep the Firefox settings and bookmarks.
- Make sure you have the latest Adobe Reader installed. If you're not sure, download the latest version and install it.
- Run Firefox and log back into Cognos.