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- Didn’t know if on the Stories page, the story and picture of the student were one item together, or two different items on the page and seperate.
- Didn't see the affordance the first time, but liked how clean it was.
User 2
Task 1
- got to the menu and didn't know what to do....confused about where to go....wording of menu was confusing. didn’t Found the wording of the main menu confusing. Didn’t know whether options were college specfic specific or tour specific, but guessed they were college specific. Felt there was a consistency issue with the check in and main menu (you are checking into a tour, but the options on the main menu are for the college?).
- clicked Clicked on a question text, not understanding that without realizing it was a queue of questionsunclickable.
- Asked then when that didn't do anything, asked the question by typing question and then realized re-typing it. Realized it was a queue when it was entered again at the bottom of the list.
Task 2
- liked Liked the back button * general stats → knew what it was for. Felt like he was more accustomed to the app now and had a better sense of navigating it
- got the to the general stats, was really unsure, but decided to swipe the graphs...was happy when it worked
- at the top of the page
- Felt as though he was getting the hang of navigating the app at this point.
- Unsure of whether unsure of if he could click the questions on this the general stats/FAQs page (inconsistency with the tour page maybe....)
Task 3
- uses goocal religouslyUses google calendar religiously, would like to see a link to add to goocalhis google calendar.
- Would on cpw....there would be a lot of items on a page, would want a filter system on the Events page.
Task 4
- hit picture on storeis page to set up a tour with student. Instinctively hit "schedule meetup" button very quickly
- where and when intuitive, but confused at Found the wording of the 'what' field .in the pop up to schedule a meetup with a student
- Felt felt uncomfortable giving out his phone number
- Would prefer a checkbox to choose whether or not to share the number with the student.
Task 5
- knew to click the stars (gave 5)....saw that on Netflix
GENERAL FEEDBACK
- Found what he was looking for easily
General Feedback
- Guessed afterwards guessed AFTERWARDS that stories were from students
- adding Would like some sort of qualifying text for the phone number field so he’d know what the number would be used for
- everything on the home menu = diff categories of stuff except for the feedback option. So maybe put feedback option for Claire
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- Would like to see the feedback option be placed in the tour page or on guide's profile
User 3
Task 1
- Unsure about stories being from students or tourists
- Unsure if feedback was to the tour guide or the app itself while scanning through the main menu options
- Decided to go to “Tour” option to ask a question since it was the first menu option, not because he understood the title "Tour"
- "Home" and "Back" options at the top of the page seem either confusing or redundant
- Assumed picture on the "Tour" page was the tour guide but didn't know for sure (no name with the picture in the prototype)
- Thought that the questions in the queue were pre-chosen by the application or the questions were popular in the past (did not think it was a queue)
- Believed question text was clickable
- After question he typed in moved to the end of the queue, he thought the questions were questions he’d asked in the past (not a queue of questions from the tour group)
Task 2
- Tried to type question into the interface to answer the question
- Remembered there was a General Stats/FAQ page and chose not to use it (would rather stay on Questions page)
- When he looked at the General Stats page, tapped on graph to see next graph
Task 3
- Found what he was looking for easily
Task 4
- Clicked on user picture, saw the business icon and was confused by what it meant and what the tiles were.
- At the "what" field in the schedule a meetup pop up, put in “I want to schedule a meetup.” Found the question "what" to be redundant.
- Was uncomfortable about giving out phone number.
Task 5
- Saw no way to give her specific feedback, and would like to be able to do that. Would rather do that than use the stars or sliders.
General Feedback
- Business icon image confusing for the business tile
- Qualifying text about phone number would make him feel more comfortable about giving his phone number
- Confused with how “When” option works (What if student can't make time? )
- ”What” field was confusing. A “Why” field would make more sense.
- Inconsistency with text for rest of site was annoying (sometimes it was clickable, sometimes it was not)
- Liked the student meet-ups option, but would be surprised that people would follow through
- Confused with "Events" page: why would people want prospective students at events?
- Liked "General Stats" page: nice to have that at the touch of your fingers rather than having to navigate to another site
- Worried that as a prospective student, your personal name might be associated with questions you ask on queue, and colleges could see that (for admissions)
- Would rather not check in and would like to see the information for all colleges, even if you're not on a college tour
Round 2
User 1
Task 1
- Forgot to click ok on the initial popup the first time around, then remembered and saw to click there
- Confused about the redrawn pins and what they mean
- On the Tour page, didn't realize that the questions were text and not clickable. Also didn't realize that the list of questions was a queue.
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- Didn't see the stars (for overall rating) the first time.
- Wanted to see if after the tour clicking on things in the interface did anything, provided him with more information
General ThoughtsFeedback
- Wanted to see a search functionality for the map.
- Wanted to wording for the title "Question" to be ”Ask a Question” or something similar.
- Wanted more specificity on the title "Feedback" (what are you giving feedback to?).
- Liked the general stats interface.
- Was unsure that he would use the tour interface (would try for personal interaction with the tour guide), unless he was intimidated in any way.
- Felt that map was so central visually, that it should have played an even bigger role in the interface.
- Thought it would be cool to color coding buildings (by majors), or by type of building.
- Was confused by the change in the meaning of the pins
- Thought it would be cool to hear sound recordings of a guide giving a tour if someone couldn't make it to a tour personally. Would be cool to virtually replay a tour somehow.
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- Didn't see the stars on the feedback page, thought they should be at the end of the page instead of the first item on the page
Overall General Feedback
- Thought if the map was smaller, then the side panel wouldn't hide a part of the map and it would improve the overall visibility.
- Was confused by what the pins meant--didn't convey enough to him on their own.
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