...
- Unsure about stories being from students or tourists
- Unsure if feedback was to the tour guide or the app itself while scanning through the main menu options
- Decided to go to “tour” “Tour” option to ask a question since it was the first menu option, not because he understood the title "Tour"
- "Home" and "Back" options at the top of the page seem either confusing or redundant
- Assumed picture on the "Tour" page was Claire the tour guide but didn't know for sure .(no name with the picture in the prototype)
- Thought that the thought that questions in the queue were pre-chosen by app the application or the questions were popular in the past
- attempted to click on question text
- *.*thought questions in queue were questions he’s asked in the past
Task 2
- (did not think it was a queue)
- Believed question text was clickable
- After question he typed in moved to the end of the queue, he thought the questions were questions he’d asked in the past (not a queue of questions from the tour group)
Task 2
- Tried to type question into the interface to answer the question
- Remembered there was a General Stats/FAQ
- tried type question into the interface (black students at collegetech)...
- remembered there was a stats page and chose not to use it (would rather stay on Questions page)
- When he looked at the General Stats looked at stats page, tapped on graph to see next graph (picked up on affordance)graph
Task 3
- right now thinking back and home does same thing, but if went deeper back would take to prev page and home take to home page (although right now they both do same thing)--- from prev app use and what he would expect
- clicked on google tech talk on "Events" page, text and image.....does nothing
Task 4
- clicked home this time to get back to main menu
- clicked evan’s picture on "Stories" page
- assumed text was unclickable after previous use on app
- clicking on business icon....(the pie chart icon confused him)
- at "what" field, says “I want to schedule a meetup” and found it to be redundant
- didn't want to give phone number because uncomfortable (wanted to cancel)
Task 5
- Found what he was looking for easily
Task 4
- Clicked on user picture, saw the business icon and was confused by what it meant and what the tiles were.
- At the "what" field in the schedule a meetup pop up, put in “I want to schedule a meetup.” Found the question "what" to be redundant.
- Was uncomfortable about giving out phone number.
Task 5
- Saw saw no way to give her specific feedback...., and would like thatdidn’t want to use any of to be able to do that. Would rather do that than use the stars or sliders (would swipe for stars, drag or click for sliders).
General Feedback
- Business icon image confusing for the business tile
- Qualifying
- business image confusing* clicking business confused him (because we didn’t set up stories correctly in our prototype)
- qualifying text about phone number would be make him feel more comfortable about giving his phone number
- confused Confused with “when” how “When” option works (what What if student can't make time? )
- ”what” ”What” field was confusing. “why” A “Why” field would make more sense.
- inconsistency Inconsistency with text for rest of site was annoying (considering general stas/faqs text is clickable)sometimes it was clickable, sometimes it was not)
- Liked like the student meet-ups option, but would be surprised that people would follow through
- confused Confused with "eventsEvents" page: why would people want prospective students at events?
- liked Liked "General Stats" Pagepage: nice to have that at the touch of your fingers rather than going having to navigate to another site
- worried that Worried that as a prospective student, your personal name might be associated with questions you ask on queue, and colleges could see that (for admissions)
- Would rather not check in and would would rather no check in.... like to see info the information for all colleges, even if you're not on a college tour
Round 2
User 1
Task 1
- Forgot to click ok on the initial popup the first time around, then remembered and saw to click there
- Confused about the redrawn pins and what they mean
- On the Tour page, didn't realize that the questions were text and not clickable. Also didn't realize that the list of questions was a queue.
...