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- update on prototype
- work with Catalog team
- distributed software life cycle recommendation (review final draft): Distributed Software Life Cycle Recommendation FINAL DRAFT.docx
- non critical issue tracking
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"Non Critical Issue Tracking" brainstorm for LWG 11/15/2011 ("What's Our Internal 3Down?")
- challenge: issue monitoring and aggregation
- use a case study (homework to be sent by 11/1/2011) from Chris and Anne
- also send prior to meeting Support Leaders proposal (Oliver)
- define issue and problem (ITIL definitions) to set context
- get agreement from group that everyone in organization has a customer support role (that's why LWG is a good group to tackle this)
- review case study
- get agreement from group that this is an challenge we need to address
- review Support Leaders proposal (daily trends queue)
- have group discuss whether this proposal is the right tool
- have group discuss how to expand proposal to address more universal (what's the information flow?)
- have group come up with alternate approach or solutions
- create plan to implement