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NOTE: A hybrid version of this Remote IT Support Model with limited in person support will be running from  December 19th, 2023 through and including Friday February 3rd, 2024. We will return to the in-person support model on Monday February 5th, 2024 following the end of IAPfrom the end of December after Finals through and including the end of IAP as well as after Finals in May through Summer Break until the start of the Fall Semester in September.

For all in-person appointment requests during MIT Final Exams and IAP or during Summer Break, please contact your DLC's SHASS Tech Liaison.

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We will be offering remote support using either Email, Skype, Zoom, and/or Bomgar. Depending on the severity of the issue and comfort of the user we will be talking people through issues, sharing screens and if need be remotely controlling the computer.

Support clients who need assistance should email one of these support emails

shass-tech-remote@mit.edu

shassithelp@mit.edu

shassit-help@mit.edu

shass-it-help@mit.edu



Our email remote support hours can depend on the time and date on the Academic Calendar. Generally if you contact us M-F between 8am-3pm with requests for SHASS IT help, one of us should be able to get back to you in short order. On some days our coverage may start as early as 6am and may also include the occasional monitoring and assistance on evenings, nights, and weekends. If one of us is available to help we will reach out to you to answer your question. 

Due to the volume of spam and emails we receive we cannot guarantee a timely response if the request for assistance is not sent to one of these the above 4 emails. Please update your email contacts and address books if you are using a different email address than those above 4. If possible please include a screenshot of any error messages or behaviors you see. 

Due to the quantity of spam we receive and the unpredictability of the spam filter, it is important users DO NOT email us directly . Send unless it is question intentionally meant for one of us. For best and fastest results definitely send your email to one of the 4 support email addresses above. This is the only way we can guarantee a fast response time.

How to take a screenshot on the Mac: https://support.apple.com/en-us/HT201361
How to take a screenshot in Windows 10: https://www.howtogeek.com/226280/how-to-take-screenshots-in-windows-10/The

If we are not available or you haven't made an appointment with us but require immediate in person assistance on campus, alternative on campus IT help can also be found at the ATLAS Walk-in Service Center at E17-106 between 8am and 5pm.

On campus Hardware Repair Services can be found at 56-129 between 8am and 5pm. They will repair work as well as personal Macs, PCs, and Smartphones.
https://ist.mit.edu/computer-repair has permanently shut down.  There is no in-person IS&T IT assistance or hardware repair services available on campus until further notice.

The Apple Store is currently open across Massachusetts.
https://www.apple.com/retail/

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To respect the privacy of everyone and their families and to protect the health and safety of everyone and their families from potential exposure to Covid-19 by asymptomatic carriers, there can be no exceptions to the contactless shipping rules via Fed Ex provided above.