Versions Compared

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.
Comment: Migrated to Confluence 4.0

Prep for Catalog meeting

  • software grid review 10/21/2011

Prototype progress

What is next for the Library of Procedures - will continue discussion in 10/31/2011 meeting

  • distributed sw life cycle
    • how do we prioritize requests
    • what is decision criteria for acquisition
      • ROI to community
      • support burden
      • cost
      • supporting mission of MIT
  • retirement process
  • defining retirement candidates
  • "how to run a release project" (use PGP 5.1.1 as a case study)
  • non critical issue tracking

Sponsor Meeting 10/19/2011 and 10/21/2011

DM brainstorm went well - ITSS is now scheduled

"Non Critical Issue Tracking" brainstorm for LWG 11/15/2011 ("What's Our Internal 3Down?")

  • challenge: issue monitoring and aggregation
  • use a case study (homework to be sent by 11/1/2011) from Chris and Anne
  • also send prior to meeting Support Leaders proposal (Oliver)
  • define issue and problem (ITIL definitions) to set context
  • get agreement from group that everyone in organization has a customer support role (that's why LWG is a good group to tackle this)
  • review case study
  • get agreement from group that this is an challenge we need to address
  • review Support Leaders proposal (daily trends queue)
  • have group discuss whether this proposal is the right tool
  • have group discuss how to expand proposal to address more universal (what's the information flow?)
  • have group come up with alternate approach or solutions
  • create plan to implement