Support Processes and Policies

Thalia Support Documents:

Thalia User Support:

• Thalia User Help
• Thalia FAQ
• Thalia Known Issues
• [Thalia Request Tracker Queues and E-mail Lists]

Thalia Training Videos:

• Links to existing videos

Thalia New Domain Provisioning:

• [New Thalia Domain Qualification]
• New Customer Query Documents:
  • [Preliminary FAQ for Potential Thalia Customers]
  • Preliminary Questionnaire for Potential Customers
  • [Customer Requirements for new domains]
• ["Welcome to Your New Thalia Domain"|Support Processes and Policies^Thalia_New_Domain.doc] Letter

Thalia Release Communications

Thalia Service Level Agreement

[Terms of Service]