Support Processes and Policies

Thalia Support Documents:

Thalia User Support:

• Thalia User Help
• [About Thalia User Help]
• Thalia FAQ
• Thalia Known Issues
• [Thalia Request Tracker Queues and E-mail Lists]

Thalia Training Videos:

• [About Thalia's training videos]
• Links to existing videos

Thalia New Domain Provisioning:

• [New Thalia Domain Qualification]
• New Customer Query Documents:
  • [Preliminary FAQ for Potential Thalia Customers]
  • [Preliminary Questionnaire for Potential Customers]
  • [Customer Requirements for new domains]
• ["Welcome to Your New Thalia Domain"|Support Processes and Policies^Thalia_New_Domain.doc] Letter

Thalia Release Communications

Thalia Service Level Agreement

[Terms of Service]

How To Provide Service for Thalia Customers:

How to Create a new Domain for a customer:

How to Respond to a query for help from a customer:

How to Document features customers ask for:

How to Set up training for a customer: