FY10 Q2
Patricia Sheppard's email to Elaine Aufiero (dated 1/7/2010) - for the CSS HQ contribution
SUBJECT: Q2 Narrative Bullets
FYI – to add to our report:
–
Patricia Sheppard
Business Manager
Client Support Services
------ Forwarded Message
From: Paul Heffernan <paheff@MIT.EDU>
Date: Thu, 7 Jan 2010 16:43:04 -0500
To: Patricia Sheppard <pshepp@mit.edu>
Subject: Re: Q2 Narrative Bullets
Pat,
I suggest the following change:
From:
CSS worked with GovConnection and Procurement to institute changes reflected in the Microsoft Campus Agreement. All products under the MSCA are now available through IS&T at no cost to the customers.
to:
CSS worked with OIS, GovConnection and Procurement to institute changes reflected in the Microsoft Campus Agreement. All Microsoft Office Professional products under the MSCA are now available through IS&T at no cost to faculty and staff, and may be installed on all MIT-owned machines.
Best, Paul Heffernan
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Patricia Sheppard's note for the CSS HQ contribution:
Hi all,
Below are the big bullets I would propose including in the CSS Q2 Report (remember we have limited space):
Accomplishments
• CSS Billing Project documentation has been completed. For each line of business, CSS has mapped how work is produced, how billing is actually generated, and what records are kept where. The additional benefits of this effort are that it has given CSS insight as to business owners expectations and identified gaps. This information will be used to focus future opportunities.
• Exchange Migration has hit significant milestones in both outreach and transitions. The IS&T Community Forum was held on 10/8/09, and meetings were held with the Asst. Deans in November as well as Administrative Advisory Council II and Administrative Officers in December. Completed migrations included the VP of Finance, Department of Urban Studies, MIT News Office, Chemical Engineering, Housing, Aerospace Studies, Navy/Army ROTC, Public Service Center and MIT Campus Police.
• CSS worked with GovConnection and Procurement to institute changes reflected in the Microsoft Campus Agreement. All products under the MSCA are now available through IS&T at no cost to the customers.
Future Milestones
• recommendations for CSS Billing process improvements
• VIP Exchange migrations
• Software Portfolio 2.0 (delayed from Q2)
• implement new MathWorks licensing model
Also, I added three milestones to our HQ roadmap we worked on yesterday (thanks Elaine!):
• VSLS business planning (Pat and Elaine) Jan thru April
• client satisfaction survey improvements (Rob and Elaine)
• collaboration with Sourcing on procurement/acquisition processes (Paul and Pat)
I realize I should have the team members report accomplishments as opposed to having my fingerprints all over them. We will do that going forward.
For this round, let me know if you have any feedback on our bullets by Tuesday.
Thanks!
–
Patricia Sheppard
Business Manager
Client Support Services
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FY10 Q1
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