You are viewing an old version of this page. View the current version.

Compare with Current View Page History

« Previous Version 15 Next »

FY10 Q3

  • established billing working group to brainstorm, validate and move recommendations forward
  • VSLS product distributions mapping is 90% complete (process, activities and units)
  • IS&T Exchange Migration
    • key milestones for Q3 FY2010:
      New accounts for incoming faculty, staff and students default to Exchange
      Surpassed 7,000 accounts, 1,300 over last 90 days
      Started with 13,000 personal Techtime calendars; down to 3,500
      Started with over 600 resources, down to 400
    • Recent migrations:
      Administrative Services Chemical Engineering & MS
      Alumni Association (AA)
      Consortium on Financing Higher Education (COFHE)
      DSL Office of Experimental Learning
      Dept of Urban Studies and Planning (DUSP)
      Earth Systems Initiative (ESI)
      Environmental Health and Safety (EHS)
      Libraries
      Office of Research Development (ORD)
      Open Course Ware (OCW)
      School of Architecture and Planning
      Dept of Athletics, Physical education and Recreation (DAPER)
    • Ongoing weekly/staggered staff migrations:
      ChemE
      School of Architecture/DUSP
      Sloan – all staff are migrated; migrating remaining faculty
    • Upcoming migrations for Q4:
      Aero/Astro - May
      CEE - June
      Center for International Studies Apr - May
      Center for Real Estate - May
      Comparative Medicine - mid May
      DAPER - Mar - May
      Experimental study group - June
      Office of Corporate Relations – May
      EAPS - June
      Foreign Language & Literature - May
      LAI - May
      Physics - April 12-13
      SOE HQ - Apr 26-28
      VIP Executives and Admins - begin mid-April - mid-May

FY10 Q2

Patricia Sheppard's email to Elaine Aufiero (dated 1/7/2010) - for the CSS HQ contribution

SUBJECT:  Q2 Narrative Bullets

FYI – to add to our report:
–
Patricia Sheppard
Business Manager
Client Support Services

------ Forwarded Message
From: Paul Heffernan <paheff@MIT.EDU>
Date: Thu, 7 Jan 2010 16:43:04 -0500
To: Patricia Sheppard <pshepp@mit.edu>
Subject: Re: Q2 Narrative Bullets

Pat,

I suggest the following change:

From:
CSS worked with GovConnection and Procurement to institute changes reflected in the Microsoft Campus Agreement. All products under the MSCA are now available through IS&T at no cost to the customers.

to:

CSS worked with OIS, GovConnection and Procurement to institute changes reflected in the Microsoft Campus Agreement. All Microsoft Office Professional products under the MSCA are now available through IS&T at no cost to faculty and staff, and may be installed on all MIT-owned machines.

Best, Paul Heffernan

_______________________________________________________________________________________________

Patricia Sheppard's note for the CSS HQ contribution:

Hi all,

Below are the big bullets I would propose including in the CSS Q2 Report (remember we have limited space):

Accomplishments
• CSS Billing Project documentation has been completed. For each line of business, CSS has mapped how work is produced, how billing is actually generated, and what records are kept where. The additional benefits of this effort are that it has given CSS insight as to business owners expectations and identified gaps. This information will be used to focus future opportunities.

• Exchange Migration has hit significant milestones in both outreach and transitions. The IS&T Community Forum was held on 10/8/09, and meetings were held with the Asst. Deans in November as well as Administrative Advisory Council II and Administrative Officers in December. Completed migrations included the VP of Finance, Department of Urban Studies, MIT News Office, Chemical Engineering, Housing, Aerospace Studies, Navy/Army ROTC, Public Service Center and MIT Campus Police.

• CSS worked with GovConnection and Procurement to institute changes reflected in the Microsoft Campus Agreement. All products under the MSCA are now available through IS&T at no cost to the customers.

Future Milestones
• recommendations for CSS Billing process improvements
• VIP Exchange migrations
• Software Portfolio 2.0 (delayed from Q2)
• implement new MathWorks licensing model

Also, I added three milestones to our HQ roadmap we worked on yesterday (thanks Elaine!):
• VSLS business planning (Pat and Elaine) Jan thru April
• client satisfaction survey improvements (Rob and Elaine)
• collaboration with Sourcing on procurement/acquisition processes (Paul and Pat)

I realize I should have the team members report accomplishments as opposed to having my fingerprints all over them. We will do that going forward.

For this round, let me know if you have any feedback on our bullets by Tuesday.

Thanks!
–
Patricia Sheppard

Business Manager

Client Support Services

________________________________________________________________________________________________

FY10 Q1

Need to input this information.

  • No labels