To this page will be attached further pages, which will organize the spreadsheet, brioquery and other tools used to generate metrics reports, as well as definitions and process maps for how to use them. This is to reduce our reliance on any one laptop to produce and archive the whole portfolio.
Definitions and Means of Production – more of a design document about what the measures are and how we make them, to which the toolbox items contribute. Generally, the Definitions page has been divided among the individual areas in the Metrics Clearinghouse pages.
QA Checklist -- there are some excel-based sources of error that will gotcha if you're not careful. Check this list to be careful.
Public-facing Measures Toolbox
Quarterly Report Metrics Toolbox
Cllient Satisfaction Snapshot Surveys Toolbox
Monthly Process Dashboards Toolbox
Ticket Topics Analysis for Quarterly Reports Toolbox