Goals & objectives
1. Establish best practices for virtual work
- standardize processes for new web sites
- improve our documentationÂ
- get the tech support staffing help that we need
2. Continue to gather more data about our users
- do micro usability tests about specific processes or services, as needed
- do micro user studies (observation or interviews) about specific services, as needed
(NOTE: a micro-test is one that involves less than 4 of our staff and can be completed in a few weeks)
3. Analyze & apply existing data about our users
- create personas
- analyze survey data for UX use
- understand, analyze, and use web analytics from Google
- do heuristic tests of web interfaces, as needed
4. Complete the projects we've agreed to take on
- make a few new video tutorials, recommend best practices
- new web site for library locations & study spaces
- improve SFX menus
- holistic discovery project (includes implementing new discovery tool)