| Panel | ||||||
|---|---|---|---|---|---|---|
| ||||||
Reorganized in Fall 2008, this is the home page of the Client Support Services wiki space. Included among the things it organizes are:
MeetingsManagers should open the calendar and agendas page to add items to the agenda for the next or future meeting. (Posting to the agenda is much preferred to relying on a roundtable offering if time permits.) Work PlansFall 2008 Service Quality GoalsWord documentdistributed by Don 9/4/2008 CSS Operating PlanSee the attachments tab of this wiki page for the CSS FY08 Operating Plan, whicih was updated by jfw near the end of June 2007. | ||||||
| Wiki Markup | ||||||
| {div:style=width:300px;overflow:hidden;float:right;}
{panel:borderStyle=solid|borderColor=#ddd|bgColor=#fbfbfb}
h2. Contents
{pagetree:root=Client Support Services Home|sort=natural}
\\
{panel}{div}{div:style=overflow:auto;margin-left:10px;min-height:600px;}
{panel:borderStyle=solid|borderColor=#fff|bgColor=#fff}
\\
Reorganized in Fall 2008, this is the home page of the Client Support Services wiki space. Included among the things it organizes are:
* agenda development for the CSS Managers meeting, biweekly on Tuesday at 11 am.
* work planning artifacts, such as the Strategic Plan, Operating Plan, short-range goals, etc..
* assessment tools and results, such as client satisfaction surveys, process dashboards, etc.
h2. Meetings
Managers should open the calendar and agendas page to add items to the agenda for the next or future meeting. (Posting to the agenda is much preferred to relying on a roundtable offering if time permits.)
[*Calendar and Agendas*]
h2. Work Plans
h3. Fall 2008 Service Quality Goals
[Word document|http://web.mit.edu/ist/org/css/managers/CSS-Service-Quality-Goals-Fall-2008.doc]distributed by Don 9/4/2008
h3. CSS Operating Plan
See the attachments tab of this wiki page for the CSS FY08 Operating Plan, whicih was updated by jfw near the end of June 2007.
It is also available in the the ist locker, //afs/athena.mit.edu/org/i/ist/org/css/managers/ \- \- use OpenAFS or SecureFX to browse there and getthere and get it.
managers directory is also available on the web at [http://web.mit.edu/ist/org/css/managers ] h2. Assessment [Dashboards and Snapshot Survey Responses|https://wikis.mit.edu/confluence/display/ISTMEASURES/CSS] [Quarterly Reports]and CSS Accomplishments chart h2. h2. 0. Emergency contact info for CSS Managers [This page|emergency-contact-info] is limited-access to members ofAssessmentDashboards and Snapshot Survey Responses Quarterly Reportsand CSS Accomplishments chart 0. Emergency contact info for CSS ManagersThis page is limited-access to members of css-managers-list and css- tl only. It has home phone and cell phone info for everyone on that list and is understood to be used only in emergencies. h2. 1. CSS Business Process Projects \\ [Daptiv in CSS]\\ h2. 2. Critical Documents Repository h3. Fall 2008 Service Quality Goals [Word document|http://web.mit.edu/ist/org/css/managers/CSS-Service-Quality-Goals-Fall-2008.doc]distributed by Don 9/4/2008 h3. CSS Operating Plan See the attachments tab of this wiki page for the CSS FY08 Operating Plan, whicih was updated by jfw near the end of June 2007. It is also available in the the ist locker,tl only. 1. CSS Business Process Projects2. Critical Documents RepositoryFall 2008 Service Quality GoalsWord documentdistributed by Don 9/4/2008 CSS Operating PlanSee the attachments tab of this wiki page for the CSS FY08 Operating Plan, whicih was updated by jfw near the end of June 2007. - \- use OpenAFS or SecureFX to browse there and getthere and get it.
managers directory is also available on the web at [http://web.mit.edu/ist/org/css/managers ] h3. Engaging CSS on Project and Service Releases This is anEngaging CSS on Project and Service ReleasesThis is an in-progress document for a project and service release checklist. It applies to: *
Development Plans for Shared ResourcesSo far what we have here is an experiment in how this kind of wiki space can be used to really enhance the collaborative working style of the css-managers. To use the wiki is to experiment with use of the wiki. CSS Networked File SpaceThis is the Working Plan for Shared Filespace, under development and to be reviewed at a CSS-managers meeting in September, 2006. It was fostered by an earlier discussion of Shared document models for CSS Management, starting with financial documents and the staffing resource model. Documentation of Important Business ProcessesThe idea here is to document for everyone to see some of the idiosyncratic processes used to produce important objectives held in trust by CSS.
|