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Reorganized in Fall 2008, this is the home page of the Client Support Services wiki space. Included among the things it organizes are:
MeetingsManagers should open the calendar and agendas page to add items to the agenda for the next or future meetingan upcomig meeting. (Posting to the agenda is much preferred to relying on a roundtable offering if time permits.) Work Plans1. Fall 2008 Service Quality Goals. 2. FY2009 Operating Plan. AssessmentDashboards and Snapshot Survey Responses Quarterly Reportsand CSS Accomplishments chart 0. Emergency contact info for CSS ManagersThis page is limited-access to members of css-managers-list and css-tl only. 1. CSS Business Process Projects2. Critical Documents RepositoryFall 2008 Service Quality GoalsWord documentdistributed by Don 9/4/2008 CSS Operating PlanSee the attachments tab of this wiki page for the CSS FY08 Operating Plan, whicih was updated by jfw near the end of June 2007. Engaging CSS on Project and Service ReleasesThis is an in-progress document for a project and service release checklist. It applies to:
Development Plans for Shared ResourcesSo far what we have here is an experiment in how this kind of wiki space can be used to really enhance the collaborative working style of the css-managers. To use the wiki is to experiment with use of the wiki. CSS Networked File SpaceThis is the Working Plan for Shared Filespace, under development and to be reviewed at a CSS-managers meeting in September, 2006. It was fostered by an earlier discussion of Shared document models for CSS Management, starting with financial documents and the staffing resource model. Documentation of Important Business ProcessesThe idea here is to document for everyone to see some of the idiosyncratic processes used to produce important objectives held in trust by CSS.
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