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- agenda development for the CSS Managers meeting
- work planning artifacts, such as the Strategic Plan, Operating Plan, short-range goals, etc..
- assessment tools and results, such as client satisfaction surveys, process dashboards, etc.
Other CSS Spaces:
Information Technology Security Services
Meetings
1. CSS Managers Calendar and Agendas
Managers should open the calendar and agendas page to add items for the next or an upcoming meeting. (Posting to the agenda is much preferred to relying on a roundtable offering if time permits.) Notes from the meeting are entered in-line and stored in the meetings archive, linked to the calendar and agendas page.
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3. Internal Process Dashboards and Client Snapshot Survey Reports
We maintain a variety of reports on RT-queue ticket handling and per-ticket client satisfaction snapshot survey reports .
Other CSS Spaces:
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Information Technology Security Services
Emergency contact info for CSS Managers
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