Page History

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1. 1. CSS Products & Services list
      1. 2009 version in draft form as of 2/2/2009. -- an attachment to this page.
   2. Resource Model View of Staff Allocation
      1. 2/24/2009 meeting agreed on a shared, visible list of task names to allocate against. 
   3. Client Lists ... DITR
      1. DITR SLA clients -- an excel attachment to the DITR page above
      2. DITR Plus clients -- also an excel attachment to the DITR page above
   4. Metrics ... Metrics Clearinghouse
      1. CSS Catalog of Measures - 3 yr comparisons of key variables, using time-series graphs
      2. This year to last year -- a more numerical view of this-year to last-year for more variables
      3. Quarterly reports metrics -- the metrics section of the CSS quarterly report.
   5. Project Management
      1. XDPP Updates - the latest XDPP spreadsheet is here
      2. Daptiv - project entries, WBS/Task lists, Resource estimation, Timesheets
         

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1. Quarterly Reports
The latest official quarterly reports are collated by the VP's office and published in the Reports page of the IS&T web site.  As there is often a lag between the submission of the reports and their appearance on the main site,
Our internal QR development page is here. 

2. Public-Facing Measures
The latest version of the IS&T Public Facing Measures site portrays a selected subset of measures drawn from the Quarterly Reports of several directorates.3. Internal Process Dashboards and Client Snapshot Survey Reports
We maintain a variety of reports on RT-queue ticket handling and per-ticket client satisfaction snapshot survey reports . . Metrics ... Metrics Clearinghouse

1. CSS Catalog of Measures - 3 yr comparisons of key variables, using time-series graphs
2. This year to last year -- a more numerical view of this-year to last-year for more variables
3. Quarterly reports metrics -- the metrics section of the CSS quarterly report

Emergency contact info for CSS Managers

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