Page History

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• agenda development for the CSS Managers meeting
• work planning artifacts, such as the Strategic Plan, Operating Plan, short-range goals, etc..
• assessment tools and results, such as client satisfaction surveys, process dashboards, etc.

Other CSS Spaces:

HQ Services 

Departmental Services

Service Desk 

Faculty & Student Experience

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Application User Experience 

Meetings

1. CSS Managers Calendar and Agendas
Managers should open the calendar and agendas page to add items for the next or an upcoming meeting.  (Posting to the agenda is much preferred to relying on a roundtable offering if time permits.)  Notes from the meeting are entered in-line and stored in the meetings archive, linked to the calendar and agendas page. 

2. CSS Leaders Team
The purpose of these meetings are threefold: to share information, have the opportunity to give input and participate in the decision making process, and leadership development.

FY2010 Goals Development

CSS FY2010 Themes and Goals (Draft)

Presentations

1. CSS All Hands

CSS All-Hands March 13, 2009
Presentation used in the March 13 2009 All Hands session. Please note that this is not for distribution outside of IS&T. 

CSS All Hands October 2, 2009
Presentations from the CSS All Hands October 2, 2009: CSS Team Presentations CSS Conversation Starters

CSS All Hands January 28, 2010   StateofCSS.pptx   CSS All Hands January 28, 2010 Discussion Questions and Feedback

2. Cost Savings Ideas and Realization (CSIR) Update
A roadshow by Rob to various CSS groups in lieu of convening everyone in N42-demo center just for that. The powerpoint slides will download when you click the title above.

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2. What We're Responsible For...

1. 1. CSS Units and Costs – a joint project of Finance and CSS
   2. CSS Products & Services list
      1. 2009 version in draft form as of 2/2/2009. -- an attachment to this page.
   3. Resource Model View of Staff Allocation
      1. 2/24/2009 meeting agreed on a shared, visible list of task names to allocate against. 
   4. Client Lists ... DITR Managed Desktop Services
      1. DITR SLA clients -- an excel attachment to the DITR page above
      2. DITR Plus clients -- also an excel attachment to the DITR page above
   5. Metrics ... Metrics
      1. CSS Catalog of Measures - 3 yr comparisons of key variables, using time-series graphs
      2. This year to last year -- a more numerical view of this-year to last-year for more variables
      3. Quarterly reports metrics -- the metrics section of the CSS quarterly report.
   6. Project Management
      1. XDPP Updates - the latest XDPP spreadsheet is here
      2. Daptiv - project entries, WBS/Task lists, Resource estimation, Timesheets
         

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2. Checklist for Engaging CSS on Project and Service Releases
This work is underway now.
(ISDA has a fragmentary version they now include in their project planning.) Service Readiness

3. Model of a Release Decision Process
At the 1/13/2009 managers' meeting, we suggested creating a wiki instance of our Working model of a Release Decision Process, for group updating.  

4. CSS-HQ Reporting and Metrics
One component of CSS 2.0 includes a revamping of the Reporting and Metrics system, including process documentation and a redesign to distribute responsibility for it deeper into the teams affected by it. First up ... the Help Desk

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1. Quarterly Reports
The latest official quarterly reports are collated by the VP's office and published in the Reports page of the IS&T web site.  As there is often a lag between the submission of the reports and their appearance on the main site,
Our internal QR development page is here.  Draft submissions can be downloaded from the CSS Quarterly Reports page.

2. Public-Facing Measures
The latest version of the IS&T Public Facing Measures site portrays a selected subset of measures drawn from the Quarterly Reports of several directorates.3. Internal Process Dashboards and Client Snapshot Survey Reports
We maintain a variety of reports on RT-queue ticket handling and per-ticket client satisfaction snapshot survey reports . . Metrics ... Metrics Clearinghouse

1. CSS Catalog of Measures - 3 yr comparisons of key variables, using time-series graphs
2. This year to last year -- a more numerical view of this-year to last-year for more variables
3. Quarterly reports metrics -- the metrics section of the CSS quarterly report

Emergency contact info for CSS Managers

This page is limited-access to members of css-managers-list and css-tl only. 
It has home phone and cell phone info for everyone on that list and is understood to be used only in emergencies.