This is the home page for the Client Support Services space. It organizes
- working versions of important central documents such as the Operating Plan, Managers Meeting Agendas, etc.
- development plans for shared resources such as the filespace on AFS
- documentation for important business processes.
Critical Documents Repository
CSS FY07 Operating Plan
This draft version was completed just before the FY07 Q1 Offsite scheduled. It is attached to and can be downloaded from this page.
It is also available in the the ist locker, //afs/athena.mit.edu/org/i/ist/org/css/managers/ -- use OpenAFS or SecureFX to browse there and get. We anticipate a more final version to appear shortly after the Offsite, probably by the end of September.
CSS Calendar of Important Management Milestones
This draft calendar\ CSS Calendar FY2007 attempts a simple tabular view of the milestones we need to achieve and when they are due, for most or all of the major activities that affect the Managers.
Development Plans for Shared Resources
So far what we have here is an experiment in how this kind of wiki space can be used to really enhance the collaborative working style of the css-managers. To use the wiki is to experiment with use of the wiki.
CSS Networked File Space
This is the Working Plan for Shared Filespace, under development and to be reviewed at a CSS-managers meeting in September, 2006. It was fostered by an earlier discussion of Shared document models for CSS Management, starting with financial documents and the staffing resource model.
Documentation of Important Business Processes
The idea here is to document for everyone to see some of the idiosyncratic processes used to produce important objectives held in trust by CSS.
- Project database (itinfo) account creation
- Downloading simple software distribution stats. -- go to http://wserv.mit.edu/fcgi-bin/softcount?stats=1