Welcome

This is the wiki site for the Faculty and Student Experience group in Information Services & Technology's Client Support Services.

What we do

• Enhance technology support for Faculty and Students by:
  • Serving as an escalation point for Faculty & Student issues that cannot be resolved by the Service Desk or Departmental Services
  • Delivering targeted services and projects in key areas such as emerging technology support, academic application support, and student computing environments
• Maintain receptivity to leading-edge IT knowledge embedded in MIT's academic community; leverage where appropriate
• Stewardship of MIT's academic and residential student computing environment

How we do it

• Partner with Faculty, Students, and DLCs to develop and deliver enhanced services and support; work with teams in IS&T to integrate support and develop core services to meet common needs of MIT's academic community
• Engage with and build expertise in leading edge IT knowledge embedded in MIT's academic community; coordinate assessment and adoption between the academic community and the appropriate team within IS&T or elsewhere within MIT
• Coordinate and partner with activities emanating from student- and educational-technology groups across MIT, such as the Libraries, DUE/OEIT, ISTAB, SIPB, the UA, the GSC, OCW; maintain ACCORD relationship
• Aggregate current activities, strategic planning, and assessment activities related to Athena, and MIT's future academic computing environments

Table of contents

Please note that some of the below pages may have access restrictions applied to them during our organizational transition.