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GR3 - Paper Prototyping

Prototype Photos

Design 1


Sign-in Page


Home Page


Question Queue


General Stats / FAQs


Student Profile Page


Feedback Page

Prototype Iteration

  • Icon Changes:
    • Question Queue: Pack of People -> Question Mark
    • General Stats/FAQ: Question Mark -> Histogram
    • Events: Starburst/Asterisk -> Flip Calendar
  • Experiment with new design direction that focuses on a map-based view.
  • Make tour guide's name more prominent and persistent.
  • Added tour completion time estimates.

Design 2


Main Page


Information Popup


Events Popout


Feedback Popout

Briefing

Problem:

  • College tourists often have trouble finding campus events/activities, accessing current students for more specific inquiries.
  • Tour Guides have to spend time repeatedly answering common questions from tourists which detracts time from the tour.

Goal of the Application:

  • Find out about events on campus
  • Facilitate interaction between tour guides and tourists
  • Facilitate student-tourist interactions
  • Find out about general stats/frequently asked general questions easily

Information about you, the User:

  • You are a prospective student at CollegeTech University using the application as a tourist.
  • You are about to check in/go on a tour at the university.

Scenario Tasks

  1. Check in to a tour and Ask a question to the tour guide.
  2. Find out the percent of undergraduates that are African-American at the University.
  3. Find a greek related event happening today or tomorrow.
  4. Find a story relevant to business school and schedule a meetup with a student who wrote a story.
  5. Leave feedback for your tour guide.

Observations

Round 1

User 1
User 2
User 3

Round 2

User 1

Task 1

  • Forgot to click ok on the initial popup the first time around, then remembered and saw to click there
  • Confused about the redrawn pins and what they mean
  • On the Tour page, didn't realize that the questions were text and not clickable. Also didn't realize that the list of questions was a queue. 

Task 2

  • Instead of looking to the General Stats/FAQs page, wanted to ask everything to the tour guide through the Tour page
  • Found General Stats wording ambiguous
  • Clicked on dots underneath graph rather than swiping through the graphs

Task 3

  • Found what he wanted easily

Task 4

  • Was unclear that the pins were indicators of stories. Only clicked on pins when he'd explored everything else on the site.
  • Unfortunately pin for management school got covered by the side bar (paper prototype didn't allow for looking around the map irregardless of the side bar).

Task 5

  • Found what he wanted easily

General Feedback

  • Wanted to know that pins at the beginning were a way to get stories
User 2

Task 1

  • Clicked on a question in the queue without realized the questions were text and not clickable
  • Didn't realize that the list of questions was a queue: highlighted one question, copied it, and pasted it into the text box to type a question. Only when it appeared at the bottom of the list did he realize that the tour guide would be asked the same question twice.

Task 2

  • First instinct was to ask the question to the tour guide through the Tour page. Then he would have reverted to direct personal interaction and seen if he could asked the tour guide directly.
  • Thought the tour guide's picture was clickable and wanted to see if that would “get her attention,” and was frustrated when he was navigated to a user profile.
  • Once he was told that there was another page with the information, navigated to the General Stats page and found it easily

Task 3

  • Expected that clicking on an event in the side panel would highlight the location of the event on the map

Task 4

  • Explored rest of the site before looking at the pins. Thought the pins were tours, saw that there was “a tour near the sloan school of management."
  • Tried to see if he could refresh the page to see what his current location was so he could meet up with the student near there.
  • Was uncomfortable with giving his phone number out to meet up with the student. 

Task 5

  • Didn't see the stars (for overall rating) the first time.
  • Wanted to see if after the tour clicking on things in the interface did anything, provided him with more information

General Thoughts

  • Wanted to see a search functionality for the map.
  • Wanted to wording for the title "Question" to be ”Ask a Question” or something similar.
  • Wanted more specificity on the title "Feedback" (what are you giving feedback to?).
  • Liked the general stats interface.
  • Was unsure that he would use the tour interface (would try for personal interaction with the tour guide), unless he was intimidated in any way.
  • Felt that map was so central visually, that it should have played an even bigger role in the interface.
  • Thought it would be cool to color coding buildings (by majors), or by type of building.
  • Was confused by the change in the meaning of the pins
  • Thought it would be cool to hear sound recordings of a guide giving a tour if someone couldn't make it to a tour personally. Would be cool to virtually replay a tour somehow.
User 3
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