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Help Desk

If you have encountered a problem using the wikis system or have a comment or question about the service, please contact the Computing Helpdesk via email or at 617-253-1101, Monday - Friday 8-6 EST.

Knowledge Base & [FAQ]

For a list of known issues with MIT systems and services, including wikis, please visit the Hermes Knowledge Base. For wiki-specific questions, review the [Wiki FAQs] page.

Training

For training, please visit the IS&T Computer Training site to register for a session.

Overview

Guidelines

Please read and understand the Guidelines for using this service

Accounts and procedures for non-MIT users

• Creating a Collaboration Account
• Logging in using your MIT Touchstone Collaboration Account

Using MIT Wikis

• Navigation and Editing
• Vendor's User Guide (note that our installation has some configuration and other differences)

For Space Administrators

Your Spaces and Groups

For non-public wiki spaces, access is generally determined by your membership in a group or groups associated with the space. You can see a list of groups you belong to on your 'Preferences' page. If don't have access to a space you think you should have access to, or if you have what seems to be the wrong level access to a space, first contact the administrator of the wiki space in question to determine your status with regard to the space. If the administrator of the space is unknown to you, contact the global administrators:
* for class-related wiki spaces: class-wiki-support@mit.edu
* for other wiki spaces: at accounts@mit.edu.

Administering Your Space

• User and Group Administration
• Controlling Access to Your Wiki Space