As Submitted to IS&T versions of CSS Quarterly Reports

 The word documents distilled from Detailed reports below are available as attachments to this page. 

CSS Presidents Report 2009.doc

CSS FY2010 Q1 Report FINAL.doc

Detailed QR Text and Metrics, for a CSS-internal audience

1. Application User Experience
   1. ATIC, maryz
   2. Publications, mwiklund
   3. Training, mwiklund
2. Departmental Services
   1. DCAD, jlreed.
   2. Managed Desktop Services , lavallch.
3. Service Desk
   1. *Helpdesk quarterly report information, goguen
   2. Software Licensing and Distribution, cgresham
   3. Telephone Client Support, janat
4. ITSS, tjm
5. Faculty Student Experience, othomas
6. *Overall CSS Measures, smyser
   

Format

For FY2010, each directorate will submit a two page report consisting of bullet points in these areas:

• Accomplishments in this Quarter
• Challenges Being Faced
• Work Expected in Next Quarter

Each directorate will also submit up to two pages of metrics with analysis.

The latest published quarterly reports are always available at http://web.mit.edu/ist/about/reports.html -- here's where to go see what the other directorates say about themselves.