This is the home page for the Client Support Services space.
Developing A Collaborative Style...
So far what we have here is an experiment in how this kind of wiki space can be used to really enhance the collaborative working style of the css-managers. To use the wiki is to experiment with use of the wiki.
The first topic that Rob and Anne are working on is Shared document models for CSS Management. A Working Plan for Shared Filespace is under development and should be reviewed at a CSS-managers meeting in September, 2006.
Existing Processes Catalog
Quarterly Reporting
Resource Allocation Model
Metrics and Measures
Periodic reports require periodic data extraction, and it's easy to forget how or when. Here are directions on how.