Reorganized in Fall 2008, this is the home page of the Client Support Services wiki space. Included among the things it organizes are:
- agenda development for the CSS Managers meeting, biweekly on Tuesday at 11 am.
- work planning artifacts, such as the Strategic Plan, Operating Plan, short-range goals, etc..
- assessment tools and results, such as client satisfaction surveys, process dashboards, etc.
Meetings
Managers should open the calendar and agendas page to add items to the agenda for the next or future meeting. (Posting to the agenda is much preferred to relying on a roundtable offering if time permits.)
Work Plans
Fall 2008 Service Quality Goals
Word documentdistributed by Don 9/4/2008
CSS Operating Plan
See the attachments tab of this wiki page for the CSS FY08 Operating Plan, whicih was updated by jfw near the end of June 2007.
It is also available in the the ist locker, //afs/athena.mit.edu/org/i/ist/org/css/managers/ -- use OpenAFS or SecureFX to browse there and get it.
The managers directory is also available on the web at http://web.mit.edu/ist/org/css/managers
Assessment
Dashboards and Snapshot Survey Responses
Quarterly Reportsand CSS Accomplishments chart
0. Emergency contact info for CSS Managers
This page is limited-access to members of css-managers-list and css-tl only.
It has home phone and cell phone info for everyone on that list and is understood to be used only in emergencies.
1. CSS Business Process Projects
2. Critical Documents Repository
Fall 2008 Service Quality Goals
Word documentdistributed by Don 9/4/2008
CSS Operating Plan
See the attachments tab of this wiki page for the CSS FY08 Operating Plan, whicih was updated by jfw near the end of June 2007.
It is also available in the the ist locker, //afs/athena.mit.edu/org/i/ist/org/css/managers/ -- use OpenAFS or SecureFX to browse there and get it.
The managers directory is also available on the web at http://web.mit.edu/ist/org/css/managers
Engaging CSS on Project and Service Releases
This is an in-progress document for a project and service release checklist. It applies to:
- Pilot projects visible outside of IS&T
- Minor upgrades and changes to core or high-visibility products and services
- Upgrades and changes to products and services
- New releases
- Phased roll-outs
- Things we firmly believe will have "no user-visible impact"
- Things we firmly believe will be intuitive and easy to understand
Development Plans for Shared Resources
So far what we have here is an experiment in how this kind of wiki space can be used to really enhance the collaborative working style of the css-managers. To use the wiki is to experiment with use of the wiki.
CSS Networked File Space
This is the Working Plan for Shared Filespace, under development and to be reviewed at a CSS-managers meeting in September, 2006. It was fostered by an earlier discussion of Shared document models for CSS Management, starting with financial documents and the staffing resource model.
Documentation of Important Business Processes
The idea here is to document for everyone to see some of the idiosyncratic processes used to produce important objectives held in trust by CSS.
- Project database (itinfo) account creation
- Downloading simple software distribution stats. -- go to http://wserv.mit.edu/fcgi-bin/softcount?stats=1