Welcome to the SHASS IT Documentation (and Support Wiki) Page

Information on the SHASS IT Support Model can be found here: SHASS IT Support Model Details.

Click here to go to the SHASS IT Homepage.

For the latest support news and critical security bulletins go here.

To help you on your way, we've set up this IT Documentation Wiki page as a helpful one stop IT resource.

Frequently Requested IT Resources and Services

Basic Services

  1. Get MIT Certificates and Get MIT Certificate Authority
  2. Change Kerberos Password
  3. Request static IP address/addresses from IS&T
  4. Register your computer to MIT's network (you must do this separately for the wireless AND wired connections if you're using DHCP). Machine using static IPs don't need to be registered.
  5. Set up an email mailing list

Getting Started

  1. MIT Email Configurator Wizard
  2. What new hires need to do IT-wise before their start date to ensure they hit the ground running
  3. Safe Computing at MIT Best Practices: Safe Computing presentation.pdf
  4. How to create your own DLC or personal website with MIT's Drupal Cloud Service
  5. Travel safely with these IS&T Traveler's IT Tips and information from MIT's OSP
  6. In accordance with Massachusetts state law, all administrative staff are required to adopt recommended practices to protect sensitive data


  1. How to plan the purchase of computer hardware to last the necessary amount of time
  2. MIT IS&T recommended computer hardware
  3. SHASS Printer recommendations
  4. SAP Web Purchasing (will be discontinued on February 15, 2014)
  5. ATLAS Purchasing (will replace SAPWeb on February 15, 2014)

Preventative Maintenance

  1. Proper Care and Feeding of your Exchange Email and Calendaring

Equipment Disposal

  1. To have old computer equipment (desktops, laptops, monitors, scanners, printers, etc) removed, go to Atlas and fill out a Campus->Service Request->Create Request form for recycling

Status Information

  1. Check 3Down to find out what MIT services are up or down

Business Help

  1. Dan and I are not allowed access to many confidential business systems (Atlas, SAPGui, BioQuery, Cognos, etc) used by administrative staff in the areas we support
    For issues involving the use of these business systems, users should contact MIT IS&T's Business Help Team
  2. How to configure printing in SAPGUI to print to your printer
  3. Cognos is generating a blank PDF report page
  4. SAPGui for Mac won't quit or cancels shut down of Mac
  5. Opening Data Warehouse Reports on the Mac in BrioQuery using Citrix
  6. Accessing Data Warehouse Reports from Cognos (the system that will eventually be replacing BrioQuery)

Software Downloads and Documentation

  1. Download MIT licensed software from IS&T (Office, Sophos, etc). MIT certificates are required
  2. Mac OS X Mavericks (from the SHASS IT News)

IT Administrator Resources (for Systems Administrators)

About Us

SHASS IT is run by the Dean's Office of the School of Humanities, Arts, and Social Sciences at MIT.
This group is staffed by Systems Administrator Lead Albert Wang (wangal@mit.edu) and Systems Administrator Daniel Irvine (dirvine@mit.edu).

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