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Welcome to the SHASS IT Documentation (and Support Wiki) Page

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Frequently Requested IT Resources and Services

Most Frequently Asked Questions

1. Get MIT Certificates and Get MIT Certificate Authority
2. Change Kerberos Password
3. How to connect to MIT Secure (MIT Secure WiFi or direct ethernet cable connection to MITnet is required for printer access)
   1. I just changed my Kerberos Password and now I can't connect to MIT Secure
4. How to Setup Your MIT Email
5. How to Setup Exchange Email in Apple Mail
6. How to Set up Out of Office Replies for your Exchange Emails
7. Request static IP address/addresses from IS&T
8. How to Add a Network (IP) Printer on a Mac
9. Register your computer to MIT's network (All new machines must do this registration or they will stop connecting to the network properly after a few weeks. You must do this separately for the wireless AND wired connections if you're using DHCP. Machines using static IPs don't need to be registered.)
10. Set up an email mailing list
11. How to set up a mobile device at MIT
12. Set up your MIT voip phone
13. Connecting to VPN from off campus
14. The MIT Zoom Landing Page for all your remote meeting and teaching needs
15. The Slack Messaging and Collaboration Tool
16. How to report Phishing and scam emails to IS&T
17. The main IS&T Webpage can be found here.
18. Is there information about the Exchange to Outlook 365 Email transition?
19. Exchange to Outlook 365 Email Transition notes and instructions

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1. Safe Computing at MIT Best Practices: Safe Computing presentation.pdf
2. Travel safely with these IS&T Traveler's IT Tips and information from MIT's OSP
3. In accordance with Massachusetts state law, all administrative staff are required to adopt recommended practices to protect sensitive data. In particular be vigilant of PHISHING attacks.
4. Secure devices for international travel

Printing

1. How to add an office network printer via IP address in Windows 10 (for this you will need the printer's actual IP address.  All internal printers at MIT start with 10.#.#.#)
2. How to Add a network (IP) Printer on a Mac

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1. How to set up Time Machine backups on a Mac (external HD is required)
2. Care and Feeding of external HDs used for Apple's Time Machine backup program.
3. Using Windows Backup in Windows 10 to backup onto an external hard drive
4. Using Windows Backup in Windows 11 to backup onto an external hard drive
5. Sign up for MIT's Dropbox
6. Step by step set up of MIT's Dropbox
7. IS&T's Dropbox for Business Initial Set up Page (general help with all aspects of MIT dropbox)
8. Crashplan Cloud Backup

VPN

1. How to install and connect to MIT's VPN on a Mac from off campus.Prisma Access Global Protect VPN

Slack

1. Getting started with the Slack Messaging and Collaboration Tool

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1. How to plan the purchase of computer hardware to last the necessary amount of time
2. MIT IS&T recommended computer hardware
3. SHASS Printer recommendations
4. SAP Web Purchasing (will be discontinued on February 15, 2014)
5. ATLAS Purchasing (replaced SAPWeb on February 15, 2014)MIT Buy2Pay System
6. For Licensed MIT software downloads see "Software Downloads" below.

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1. Download MIT licensed software   from IS&T (Office, Sophos, etc). MIT certificates are required.
   1. Adobe Creative Cloud (if you need Acrobat Professional you will need to be part of the MIT Adobe CC license)
   2. Sophos Anti-Virus
   3. MS Office
   4. Dropbox
   5. Prisma Access Global Protect VPN

Employee Departure

1. If an employee is leaving MIT, there is an Employee Departure Checklist areas should use to make sure you capture all the information you may need after they leave.
2. IS&T has a Leaving MIT informational page on things to think about when an employee leaves MIT.

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