Page History

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1. What new hires need to do IT-wise before their start date to ensure they hit the ground running
2. Safe Computing at MIT Best Practices: Safe Computing Computing@MIT presentation.pdf

WiFi/Networking/Credentialing

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1. Safe Computing at MIT Best Practices: Safe Computing Computing@MIT presentation.pdf
2. Travel safely with these IS&T Traveler's IT Tips and information from MIT's OSP
3. In accordance with Massachusetts state law, all administrative staff are required to adopt recommended practices to protect sensitive data. In particular be vigilant of PHISHING attacks.
4. Secure devices for international travel
5. How to know if your iPhone has been infected with a virus

Printing

1. How to add an office network printer via IP address in Windows 10 (for this you will need the printer's actual IP address.  All internal printers at MIT start with 10.#.#.#)
2. How to Add a network (IP) Printer on a Mac

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1. How to set up Time Machine backups on a Mac (external HD is required)
2. Care and Feeding of external HDs used for Apple's Time Machine backup program.
3. Using Windows Backup in Windows 10 to backup onto an external hard drive
4. Using Windows Backup in Windows 11 to backup onto an external hard drive
5. Sign up for MIT's Dropbox
6. Step by step set up of MIT's Dropbox
7. IS&T's Dropbox for Business Initial Set up Page (general help with all aspects of MIT dropbox)
8. Crashplan Cloud Backup

VPN

1. Prisma Prisma Access Global Protect VPN

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1. Troubleshooting 101: The easy stuff to do to hopefully get your computer quickly working again.
2. Proper Care and Feeding of your MIT Email and Calendaring
3. How to remove old certificates from Firefox. Do this only after quitting and relaunching Firefox (after renewing your certificates) doesn't work. Then you will need to get your certificates again.
4. IS&T has a guide to troubleshooting renewed certificates that don't work.
5. How to unset a hard drive from Time Machine on the Mac if you accidentally make it a backup drive.
6. There are these Notification bubbles that keep appearing in the upper right corner of OS X. How do I turn Notifications off?
7. How to connect from off campus to MIT via VPN on a Mac or Windows machine
8. How to connect using DUO authentication to all MIT services that require it
9. I just changed my Kerberos Password and now I can't connect to MIT Secure
10. How to Set up Out of Office Replies for your MIT Exchange Email
11. ZOOM: Limiting Access and Reducing Disruptive Behavior
12. ZOOM: Setting up your Zoom Personal Room
13. SOPHOS bugs/issues in Mac OS 10.15 Catalina and how to resolve them can be found here: https://community.sophos.com/kb/en-us/134552
14. How to fix the GlobalProtect VPN if it won't login with your MIT certificates on the Mac OS.
15. Apple Mail pinwheel/beachball of death in Mac OS 13 Ventura
16. Word 2021 locks you out and won't let you edit anything
17. How to enable SMB file sharing on new Macs 
18. How to know if your iPhone has been infected with a virus

Equipment Disposal

1. Please contact your section's SHASS IT Liaison if you would like any old equipment (personal or work) tech recycled. SHASS IT will take care of all steps of equipment deactivation, secure data wiping, and disposal.
2. If you're comfortable having equipment removed yourself, go to Atlas and fill out a Campus->Service Request->Create Request form for recycling. Before discarding unwanted equipment, please make sure that if the device has an MIT asset tag that it has been properly deactivated with MIT Property and that all confidential data has been securely wiped. Please erased. If you are uncertain how to do these steps, please contact your section's SHASS IT Liaison if you are uncertain how to do these steps or have and SHASS IT will take care of it for you.

Linux Setup Resources

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