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  1. Troubleshooting 101: The easy stuff to do to hopefully get your computer quickly working again.
  2. Proper Care and Feeding of your MIT Email and Calendaring
  3. How to remove old certificates from Firefox. Do this only after quitting and relaunching Firefox (after renewing your certificates) doesn't work. Then you will need to get your certificates again.
  4. IS&T has a guide to troubleshooting renewed certificates that don't work.
  5. How to unset a hard drive from Time Machine on the Mac if you accidentally make it a backup drive.
  6. There are these Notification bubbles that keep appearing in the upper right corner of OS X. How do I turn Notifications off?
  7. How to connect from off campus to MIT via VPN on a Mac or Windows machine
  8. How to connect using DUO authentication to all MIT services that require it
  9. I just changed my Kerberos Password and now I can't connect to MIT Secure
  10. How to Set up Out of Office Replies for your Exchange Emails
  11. ZOOM: Limiting Access and Reducing Disruptive Behavior
  12. ZOOM: Setting up your Zoom Personal Room
  13. SOPHOS bugs/issues in Mac OS 10.15 Catalina and how to resolve them can be found here: https://community.sophos.com/kb/en-us/134552
  14. How to fix the GlobalProtect VPN if it won't login with your MIT certificates on the Mac OS.
  15. Apple Mail pinwheel/beachball of death in Mac OS 13 Ventura
  16. Word 2021 locks you out and won't let you edit anything

Equipment Disposal

  1. Please contact your section's SHASS IT Liaison if you would like any old equipment removed. They will SHAS IT who will happily take care of all steps of equipment deactivation, secure data wiping, and disposal.
  2. If you're comfortable having equipment removed yourself, go to Atlas and fill out a Campus->Service Request->Create Request form for recycling. Before discarding unwanted equipment, please make sure that if the device has an MIT asset tag that it has been properly deactivated and that all confidential data has been securely wiped. Please contact your section's SHASS IT Liaison if you are uncertain how to do these steps.

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