Welcome to the SHASS IT Documentation (and Support Wiki) Page

Information on the SHASS IT Support Model can be found here: SHASS IT Support Model Details.

Click here to go to the SHASS IT Homepage.

For the latest support news and critical security bulletins go here.

To help you on your way, we've set up this IT Documentation Wiki page as a helpful one stop IT resource.

Frequently Requested IT Resources and Services

  1. Get MIT Certificates and Get MIT Certificate Authority
  2. Change Kerberos Password
  3. How to connect to MIT Secure (MIT Secure WiFi or direct ethernet cable connection to MITnet is required for printer access)
    1. I just changed my Kerberos Password and now I can't connect to MIT Secure
  4. How to Setup Your MIT Microsoft 365 Email
  5. How to Setup Exchange Email in Apple Mail
  6. How to Set up Out of Office Replies for your Exchange Emails
  7. Request static IP address/addresses from IS&T
  8. How to Add a Network (IP) Printer on a Mac
  9. Register your computer to MIT's network (All new machines must do this registration or they will stop connecting to the network properly after a few weeks. You must do this separately for the wireless AND wired connections if you're using DHCP. Machines using static IPs don't need to be registered.)
  10. Set up an email mailing list
  11. How to set up a mobile device at MIT
  12. Set up your MIT voip phone
  13. Connecting to VPN from off campus
  14. The MIT Zoom Landing Page for all your remote meeting and teaching needs
  15. The Slack Messaging and Collaboration Tool
  16. How to report Phishing and scam emails to IS&T
  17. The main IS&T Webpage can be found here.
  18. Is there information about the Exchange to Outlook 365 Email transition?
  19. Exchange to Outlook 365 Email Transition notes and instructions

Getting Started

First Steps

  1. What new hires need to do IT-wise before their start date to ensure they hit the ground running
  2. Safe Computing at MIT Best Practices: Safe Computing presentation.pdf

WiFi/Networking/Credentialing

  1. How to connect to MIT Secure (MIT Secure WiFi or direct ethernet cable connection to MITnet is required for printer access)
  2. Register your computer to MIT's network (All new machines must do this registration or they will stop connecting to the network properly after a few weeks. You must do this separately for the wireless AND wired connections if you're using DHCP. Machines using static IPs don't need to be registered.)
  3. Get MIT Certificates and Get MIT Certificate Authority
  4. How to Set Up Your DUO Two-factor Authentication

Email

  1. Official IS&T Microsoft 365 Email and Calendaring Landing Page 
  2. How to set up Out of Office Replies for your MIT Exchange Emails
  3. How to remove your Email account from Apple Mail
  4. How to Setup Exchange Email in Apple Mail
  5. How to Setup Exchange Email in Mac Outlook
  6. How to Setup Exchange Email in Windows Outlook
  7. Office 365 Email and Calendaring - What is my Quota and How do I Check it?
  8. Office 365 Email and Calendaring - How do I use Automatic Replies?
  9. Office 365 - Reserving Resources (Rooms) with Outlook on the Web
  10. How to Add O365 Exchange Calendars in iCal
  11. Proper Care and Feeding of your Exchange/Outlook365 Email and Calendaring
  12. Access O365 Webmail: https://outlook.office.com/
  13. How to report Phishing and scam emails to IS&T
  14. How to identify legitimate Quarantine Messages from Microsoft
  15. How to get to your messages held in Microsoft O365 Quarantine
  16. Spam Filtering Resources at MIT
  17. If you're using Spam Filtering, you should turn off Apple Mail's Junk Mail filter

Web

  1. How to create your own DLC or personal website with MIT's WordPress Cloud Framework

Cybersecurity/Data Security

  1. Safe Computing at MIT Best Practices: Safe Computing presentation.pdf
  2. Travel safely with these IS&T Traveler's IT Tips and information from MIT's OSP
  3. In accordance with Massachusetts state law, all administrative staff are required to adopt recommended practices to protect sensitive data. In particular be vigilant of PHISHING attacks.
  4. Secure devices for international travel

Printing

  1. How to add an office network printer via IP address in Windows 10 (for this you will need the printer's actual IP address.  All internal printers at MIT start with 10.#.#.#)
  2. How to Add a network (IP) Printer on a Mac

Data Backups and Cloud Storage

  1. How to set up Time Machine backups on a Mac (external HD is required)
  2. Care and Feeding of external HDs used for Apple's Time Machine backup program.
  3. Using Windows Backup in Windows 10 to backup onto an external hard drive
  4. Using Windows Backup in Windows 11 to backup onto an external hard drive
  5. Sign up for MIT's Dropbox
  6. Step by step set up of MIT's Dropbox
  7. IS&T's Dropbox for Business Initial Set up Page (general help with all aspects of MIT dropbox)
  8. Crashplan Cloud Backup

VPN

  1. Prisma Access Global Protect VPN

Slack

  1. Getting started with the Slack Messaging and Collaboration Tool

Zoom

  1. Need to teach or meet remotely? Visit the MIT Zoom Landing Page
  2. ZOOM: Setting up your Zoom Personal Room
  3. Zoom Phone Service at MIT

Purchasing

  1. How to plan the purchase of computer hardware to last the necessary amount of time
  2. MIT IS&T recommended computer hardware
  3. SHASS Printer recommendations
  4. MIT Buy2Pay System
  5. For Licensed MIT software downloads see "Software Downloads" below.

Preventative Maintenance and Security

  1. Proper Care and Feeding of your Exchange Email and Calendaring
  2. How to use Spam Filtering to stop spam emails
  3. How to report Phishing and scam emails to IS&T
  4. Safe Computing at MIT and Best Security Practices: Safe Computing presentation.pdf
  5. MIT users should install Sophos to protect against malware and virus attacks
  6. All Macs should be using Time Machine to provide local, disaster recovery backups for your Mac.  The Time Machine software comes on your Mac. All you need is an external hard drive connected to your Mac to run the backup. If you work with private client information, please contact either Albert or Dan first so we can make sure the drive you're using is encrypted.
  7. Care and Feeding of external HDs used for Apple's Time Machine backup program.
  8. All Windows 7 users and later should be using Windows Backup to provide local, disaster recovery backups for your Windows computer. Like Time Machine on the Mac, all you need is an external hard drive connected to your Windows computer to run the backup. If you work with private client information, please contact either Albert or Dan first so we can make sure the drive you're using is encrypted.
  9. For a secondary internet off site backups for just your data files, we recommend everyone use IS&T's newly adopted Crash Plan. We recommend everyone use BOTH Time Machine or Windows Backup AND Crash Plan to make sure all of your files are 100% backed up and secured.
  10. Lifehacker has a great resource on how to stay safe on public WiFi.
  11. Unsure if the network you're connecting to is safe? F-secure has an online router checker to attempt to verify.
  12. What is crypto? Here is a great primer on the nuts and bolts of encryption and why it's important.
  13. Best practices for travelers to secure their work, personal, and research data overseas.
  14. ZOOM: Limiting Access and Reducing Disruptive Behavior
  15. ZOOM: Setting up your Zoom Personal Room

Troubleshooting

  1. Troubleshooting 101: The easy stuff to do to hopefully get your computer quickly working again.
  2. Proper Care and Feeding of your MIT Email and Calendaring
  3. How to remove old certificates from Firefox. Do this only after quitting and relaunching Firefox (after renewing your certificates) doesn't work. Then you will need to get your certificates again.
  4. IS&T has a guide to troubleshooting renewed certificates that don't work.
  5. How to unset a hard drive from Time Machine on the Mac if you accidentally make it a backup drive.
  6. There are these Notification bubbles that keep appearing in the upper right corner of OS X. How do I turn Notifications off?
  7. How to connect from off campus to MIT via VPN on a Mac or Windows machine
  8. How to connect using DUO authentication to all MIT services that require it
  9. I just changed my Kerberos Password and now I can't connect to MIT Secure
  10. How to Set up Out of Office Replies for your MIT Exchange Email
  11. ZOOM: Limiting Access and Reducing Disruptive Behavior
  12. ZOOM: Setting up your Zoom Personal Room
  13. SOPHOS bugs/issues in Mac OS 10.15 Catalina and how to resolve them can be found here: https://community.sophos.com/kb/en-us/134552
  14. How to fix the GlobalProtect VPN if it won't login with your MIT certificates on the Mac OS.
  15. Apple Mail pinwheel/beachball of death in Mac OS 13 Ventura
  16. Word 2021 locks you out and won't let you edit anything
  17. How to enable SMB file sharing on new Macs 

Equipment Disposal

  1. Please contact your section's SHASS IT Liaison if you would like any old equipment removed. They will SHAS IT who will happily take care of all steps of equipment deactivation, secure data wiping, and disposal.
  2. If you're comfortable having equipment removed yourself, go to Atlas and fill out a Campus->Service Request->Create Request form for recycling. Before discarding unwanted equipment, please make sure that if the device has an MIT asset tag that it has been properly deactivated and that all confidential data has been securely wiped. Please contact your section's SHASS IT Liaison if you are uncertain how to do these steps.

Linux Setup Resources

  1. Microsoft O365 Email IMAP settings
  2. Configure Thunderbird to use MIT O365 Email
  3. Setting up O365 Calendars in Thunderbird (skip down to Calendar and Contact Syncing)

MIT Service Status Information

  1. Check 3Down to find out what MIT services are up or down

Business Help

  1. Dan and I are not allowed business access to many confidential business systems (Atlas, SAPGui, BioQuery, Cognos, etc) used by administrative staff in the areas we support.
    For issues involving the use of these business systems, users should contact MIT IS&T's Business Help Team or call 3-1101 (on campus) (617-253-1101 from off campus) and ask for Business Help.
  2. How to configure printing in SAPGUI to print to your printer.
  3. Cognos is generating a blank PDF report page.
  4. SAPGui for Mac won't quit or cancels shut down of Mac.
  5. Opening Data Warehouse Reports in BrioQuery on the Mac.
  6. The Data Warehouse Reports can also be found on reports.mit.edu via Cognos as well. Cognos is slated to eventually replace BrioQuery as the way to access Data Warehouse reports.

Software Downloads

  1. Download MIT licensed software from IS&T (Office, Sophos, etc). MIT certificates are required.
    1. Adobe Creative Cloud (if you need Acrobat Professional you will need to be part of the MIT Adobe CC license)
    2. Sophos Anti-Virus
    3. MS Office
    4. Dropbox
    5. Prisma Access Global Protect VPN

Employee Departure

  1. If an employee is leaving MIT, there is an Employee Departure Checklist areas should use to make sure you capture all the information you may need after they leave.
  2. IS&T has a Leaving MIT informational page on things to think about when an employee leaves MIT.

IT Administrator Resources (for Systems Administrators)

About Us

SHASS IT is run by the Dean's Office of the School of Humanities, Arts, and Social Sciences at MIT.
This group is staffed by Systems Administrator Lead Albert Wang (wangal@mit.edu) and Systems Administrator Daniel Irvine (dirvine@mit.edu).

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