Welcome to the SHASS IT Documentation (and Support Wiki) Page
Information on the SHASS IT Support Model can be found here: SHASS IT Support Model Details.
Click here to go to the SHASS IT Homepage.
For the latest support news and critical security bulletins go here.
To help you on your way, we've set up this IT Documentation Wiki page as a helpful one stop IT resource.
Frequently Requested IT Resources and Services
Basic Services
- Get MIT Certificates and Get MIT Certificate Authority
- Change Kerberos Password
- Request static IP address/addresses from IS&T
- Register your computer to MIT's network (you must do this separately for the wireless AND wired connections if you're using DHCP). Machine using static IPs don't need to be registered.
- Set up an email mailing list
- How to set up a mobile device at MIT
Getting Started
- MIT Email Configurator Wizard
- Proper Care and Feeding of your Exchange Email and Calendaring
- How to use Spam Quarantine to stop spam emails
- If you're using Spam Quarantine, you should turn off Apple Mail's Junk Mail filter
- What new hires need to do IT-wise before their start date to ensure they hit the ground running
- Safe Computing at MIT Best Practices: Safe Computing presentation.pdf
- How to create your own DLC or personal website with MIT's Drupal Cloud Service
- Travel safely with these IS&T Traveler's IT Tips and information from MIT's OSP
- In accordance with Massachusetts state law, all administrative staff are required to adopt recommended practices to protect sensitive data. In particular be vigilant of PHISHING attacks.
- How to add an office network printer via IP address in Windows 7 (for this you will need the printer's actual IP address. All printers at MIT start with 18.#.#.#)
- How to add an office network printer via IP address in Mac OS X (for this you will need the printer's actual IP address. All printers at MIT start with 18.#.#.#)
Purchasing
- How to plan the purchase of computer hardware to last the necessary amount of time
- MIT IS&T recommended computer hardware
- SHASS Printer recommendations
- SAP Web Purchasing (will be discontinued on February 15, 2014)
- ATLAS Purchasing (replaced SAPWeb on February 15, 2014)
- For Licensed MIT software downloads see below.
Preventative Maintenance
- Proper Care and Feeding of your Exchange Email and Calendaring
- How to use Spam Quarantine to stop spam emails
- MIT users should install Sophos to protect against malware and virus attacks
- All Macs should be using Time Machine to provide local, disaster recovery backups for your Mac. The Time Machine software comes on your Mac. All you need is an external hard drive connected to your Mac to run the backup.
- Windows 7 users and later should be using Windows Backup to provide local, disaster recovery backups for your Windows computer. Like Time Machine on the Mac, all you need is an external hard drive connected to your Windows computer to run the backup.
Equipment Disposal
- To have old computer equipment (desktops, laptops, monitors, scanners, printers, etc) removed, go to Atlas and fill out a Campus->Service Request->Create Request form for recycling.
Before discarding unwanted equipment, please make sure that if the device has an MIT asset tag that it has been properly deactivated and that all confidential data has been securely wiped. Please contact Albert or Dan if you are uncertain how to do these steps. We'd be happy to take care of all steps of equipment deactivation, data wiping, and disposal.
Status Information
- Check 3Down to find out what MIT services are up or down
Business Help
- Dan and I are not allowed access to many confidential business systems (Atlas, SAPGui, BioQuery, Cognos, etc) used by administrative staff in the areas we support.
For issues involving the use of these business systems, users should contact MIT IS&T's Business Help Team - How to configure printing in SAPGUI to print to your printer.
- Cognos is generating a blank PDF report page.
- SAPGui for Mac won't quit or cancels shut down of Mac.
Software Downloads
- Download MIT licensed software from IS&T (Office, Sophos, etc). MIT certificates are required.
IT Administrator Resources (for Systems Administrators)
About Us
SHASS IT is run by the Dean's Office of the School of Humanities, Arts, and Social Sciences at MIT.
This group is staffed by Systems Administrator Lead Albert Wang (wangal@mit.edu) and Systems Administrator Daniel Irvine (dirvine@mit.edu).
