Welcome to the SHASS IT Support Wiki Page
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Information on the SHASS IT Support Model can be found here: SHASS IT Support Model Details
Who We Are
SHASS IT is run by the Dean's Office of the School of Humanities, Arts, and Social Sciences at MIT.
This group is staffed by Systems Administrator Lead Albert Wang (wangal@mit.edu) and Systems Administrator Daniel Irvine (dirvine@mit.edu).
Our Goal
Our goal is to provide the highest level of on-campus IT customer service support for 7 of the academic sections in the School of Humanities, Arts, and Social Science and the SHASS Dean's Office within the limits of available resources.
To help you on your way, we've set up this Wiki page as your helpful one stop IT resource.
Resources
- Get MIT Certificates and Get MIT Certificate Authority
- Change Kerberos Password
- Safe Computing at MIT Best Practices: Safe Computing presentation.pdf
- MIT IS&T recommended computer hardware
- Check 3Down to find out what MIT services are up or down
- Request static IP address/addresses from IS&T
- MIT Email Configurator Wizard
- Dan and I are not allowed access to many confidential business systems (Atlas, SAPGui, BioQuery, Cognos, etc) used by administrative staff in the areas we support.
For issues involving the use of these business systems, users should contact MIT IS&T's Business Help Team - How to configure printing in SAPGUI to print to your printer
- What new hires need to do before their start date to ensure they hit the ground running
- Create your own DLC or personal website with MIT's Drupal Cloud Service
