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Welcome to the SHASS IT Support Wiki Page

Important News and Announcements

  • Please DO NOT upgrade to Mac OS 10.9 Mavericks. IS&T is still working hard to get all MIT applications working correctly in the new OS.
    At this time Mac OS 10.7 and 10.8 are the 2 recommended Mac OS versions.

  • iOS 7 for iPhone and iPad is now safe for upgrading. The safest way to apply this update is to connect your iPhone or iPad directly to iTunes on your main computer.

  • Windows XP is being discontinued. Anyone who is still using Windows XP on a PC should either upgrade to Windows 7 or retire the old hardware Windows XP is running on.
    If you have any question which route to take, please contact us for a consultation.

  • For those areas on a 4-5 year hardware renewal schedule and not the usual 3 year, please be aware that you must purchase a mid to high end model machine to ensure it has the ability to run newer software at a minimally acceptable performance level that far down the line. Minimum RAM must be no lower than DDR3 8GB and the processor must be no lower than an i5 running at 2.7Ghz. For users that require Adobe Creative Suite or for users doing video or photo editing or web development, the minimum RAM must be no lower than 16GB and the processor must be no lower than an i5 running 3.2Ghz but i7 processors are strongly recommended for this purpose.

Information on the SHASS IT Support Model can be found here: SHASS IT Support Model Details

Who We Are

SHASS IT is run by the Dean's Office of the School of Humanities, Arts, and Social Sciences at MIT.

This group is staffed by Systems Administrator Lead Albert Wang (wangal@mit.edu) and Systems Administrator Daniel Irvine (dirvine@mit.edu).

Our Goal

Our goal is to provide the highest level of on-campus IT customer service support for 7 of the academic sections in the School of Humanities, Arts, and Social Science and the SHASS Dean's Office within the limits of available resources.

To help you on your way, we've set up this Wiki page as your helpful one stop IT resource.

Resources

  1. Get MIT Certificates and Get MIT Certificate Authority
  2. Change Kerberos Password
  3. Safe Computing at MIT Best Practices: Safe Computing presentation.pdf
  4. MIT IS&T recommended computer hardware
  5. Check 3Down to find out what MIT services are up or down
  6. Request static IP address/addresses from IS&T
  7. MIT Email Configurator Wizard
  8. Dan and I are not allowed access to many confidential business systems (Atlas, SAPGui, BioQuery, Cognos, etc) used by administrative staff in the areas we support.
    For issues involving the use of these business systems, users should contact MIT IS&T's Business Help Team
  9. How to configure printing in SAPGUI to print to your printer
  10. What new hires need to do before their start date to ensure they hit the ground running
  11. Create your own DLC or personal website with MIT's Drupal Cloud Service

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